Refund Policy

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the item/items is/are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

As our products are so great, and we have never had to isssue a refund, by default we really don't offer refunds, as such, however we never want you be unhappy with your order, so if your goods are faulty in anyway or arrived damaged, we would appreciate you contacting us at: support@ecoscential.com.au  immediately, then we can discuss a replacement for you, depending on the issue. 

Exchanges 
We do not offer exchanges - but please contact us if there is something not quite right

Refunds 
On the rare occasion we agree grounds for a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges - but please contact us if there is something not quite right

Refunds
On the rare occasion we agree grounds for a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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